Refund policy

At Zingarostore.com, we want every purchase to be a great experience. If you’re not satisfied with your Zingaro product, or if you’ve received a damaged or incorrect item, our team is here to help.

48-Hour Return Policy

We offer a 48-hour return policy, which means you can request a return within 48 hours of receiving your order.

If you:

Are not satisfied with the product
Receive a physically damaged product
Receive an incorrect product

Please take clear photographs of the product and contact us within 48 hours at:

Email: Buddy@zingarostore.com
Call/WhatsApp: +91-9113092781

Our team will review your request and assist you with the next steps.

Steps to Return Your Zingaro Product

1. Ship the product back to us

Once your return request has been accepted, please send the product through any trusted courier/logistics partner to:

Zingarostore
Flat 221, Block A, Mahaveer Springs Apartment
17th Cross, 15th Main
JP Nagar, 5th Phase
Bangalore – 560078

2. Quality Check

Once we receive the returned product, our in-house quality team will inspect and validate it.

3. Refund Initiation

After the returned product successfully clears our quality check, we will initiate a 100% refund within 2 hours.

For eligible returns, the refund will include:

100% of the product amount
Eligible reverse-shipping cost

4. Refund Credit Timeline

Prepaid Orders: Once initiated, the refund generally reflects in your original payment method within 24–48 hours, depending on your bank or payment provider.
Cash on Delivery (COD) Orders: Once approved, the refund will be initiated to the bank account or UPI details provided by you.

For any questions regarding your return, contact us at Buddy@zingarostore.com or Call/WhatsApp +91-9113092781.

Damaged or Incorrect Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery and share clear photographs of the product.

Our team will assess the issue and work to resolve it as quickly as possible.

Exchanges

Received a damaged or defective product? Don’t worry — we’ll help you get it replaced.

Simply share photographs of the damaged or defective product with our support team and send the product back through any reliable courier service to:

Zingarostore
Flat 221, Block A, Mahaveer Springs Apartment
17th Cross, 15th Main
JP Nagar, 5th Phase
Bangalore – 560078

To help you receive your replacement faster, we can initiate dispatch of the replacement product once you share the courier dispatch/tracking details for the defective product being returned to us.

For assistance, contact us at Buddy@zingarostore.com or Call/WhatsApp +91-9113092781.

Order Cancellation

Changed your mind? You can request cancellation before your order is dispatched.

We generally dispatch orders within 2–3 hours of order placement, so we recommend contacting us as soon as possible if you wish to cancel.

To request cancellation:

Call/WhatsApp: +91-9113092781
Email: Buddy@zingarostore.com

Once an order has been dispatched, it can no longer be cancelled. You may, however, contact our support team to understand the available options.

Refunds

At Zingarostore, we believe refunds shouldn’t keep you waiting. That’s why we aim to process eligible refunds as quickly as possible.

1. Refunds for Returned Orders

Once your returned product reaches us and successfully clears our quality check, we will initiate your refund within 2 hours.

Prepaid Orders:
The refund will be initiated to your original payment method. Depending on your bank or payment provider, it generally reflects within 24–48 hours after initiation.

Cash on Delivery (COD) Orders:
The refund will be initiated to the bank account or UPI details provided by you after the return has been approved.

2. Refunds for Cancelled Orders

If you have placed a prepaid order and wish to cancel it before dispatch, contact us immediately: